"Turn 100% of Your Calls Into Actionable Intelligence. Instantly.
Stop flying blind. Cogly AI automatically transcribes, analyzes, and scores every single conversation in your contact center.
100% Automated QA
Say goodbye to random sampling. Transcribe and score every call with advanced sentiment analysis.
Smart Objections
Track exactly what happens when customers say ‘No’. Ensure your agents follow the best sales scripts.
DNCL Compliance
Protect your business from fines. Automatically audit Do-Not-Call Lists and redact sensitive PII data.
Vocalcom Ready
Integrates natively with Hermes.NET via SOAP API or secure SFTP. Enterprise-ready from Day 1.
Payment Gateways
Securely process credit card, debit card, or other electronic payment methods by using PayPal, Visa.
Multi-Factor Auth
Prevent unauthorized access by adding an extra layer of protection to user accounts in addition to a password.
Easy Export
Export generated copy as plain text, PDF, Excel easily and automatically integrate into a wider system or workflow.
Support
Access to Support Tickets from your dashboard and update the entire platform with a single
click.
We have a lot of features. Start by learning about our Text Generator.
Ingest Audio
Transcribe 100%
Analyze Sentiment
Automate QA
Enterprise Features
What can Cogly AI track for you?
100% Transcription
Convert every single audio recording into highly accurate, searchable text in real-time or asynchronously.
Sentiment Analysis
Automatically detect customer frustration, satisfaction, and agent empathy on every single call.
Objection Handling
Track specific keywords to see exactly how your agents handle pricing or competitor objections.
Talk-to-Listen Ratio
Measure if your agents are talking too much. Optimize the conversation flow for better conversion rates.
Call Summaries
Instantly generate a concise, 3-bullet-point summary of a 20-minute call to push directly into your CRM.v
Silence Detection
Identify dead air and long hold times that frustrate your customers and damage your SLA metrics.
DNCL Compliance
Automatically cross-reference your outbound lists with Do-Not-Call registries to prevent massive fines.
PII Redaction
Protect customer privacy by automatically detecting and hiding credit card numbers and sensitive GDPR data.
Vocalcom Sync
Seamlessly connect to Hermes.NET via SOAP API to synchronize agents, campaigns, and metadata.
Agent Scorecards Pro
Automatically grade agents based on your custom QA rubrics and generate PDF coaching reports.
Custom Reporting
Build dynamic dashboards using our powerful drag-and-drop metrics builder to show ROI to your BPO clients.
Multilingual & Dialects
Transcribe and analyze calls in French, English, Arabic, and even local dialects like Moroccan Darija with unparalleled accuracy.vvv
Still have a question? Browse documentation or submit a ticket.
Visualize 100%
of your calls.
Track a wide range of audio metrics, including agent empathy, customer sentiment, and average talk times.
Access real-time insights to identify coaching opportunities, reduce churn, and make data-driven decisions to optimize your contact center.
The Pipeline
From Raw Audio to ROI.
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Connect
Plug into Hermes.NET (Vocalcom) via API or automatically ingest your .wav/.mp3 call recordings via secure SFTP.
Transcribe
Our AI engine transcribes 100% of your calls, detects sentiment, scores agents, and automatically redacts sensitive data (PII).
Actionable
Instantly view QA scorecards, track compliance risks, and generate dynamic PDF coaching reports for your supervisors.
Testimonials
Proven ROI.
Enterprise Connectors
Connects to your existing stack.
Need a custom connector (Avaya, Genesys, Cisco)? Let us know bycontacting our engineers
Hybrid
Pricing.
Starter
Growth
Pro
$29/mo$39.90
Perfect for QA Managers testing the AI engine. Includes a base monthly quota.
$79/mo$108.90
For active BPOs. Base subscription + metered usage overage. Only pay for what you analyze.
$199/mo
For large contact centers requiring high volume and dedicated infrastructure.
Base Quota Included
Base Quota Included
Metered Overage (Pay-As-You-Go)
High Volume Quota
Call Transcriptions
Call Transcriptions
Full QA Scorecards
White-label Reports
API Access
API Access
Vocalcom API Sync
Full API Access
Standard Dashboards
Standard Dashboards
DNCL & GDPR Audit
Custom Integrations
Sentiment Analysis
Sentiment Analysis
Objection Detection
Custom AI Models
Community Support
Community Support
Priority Email Support
24/7 Phone Support
Free Trial
Money Back Guarantee
Contact us for Custom Plan
Basic
Free
10,000 words of AI text usage per month, basic content optimization, no personalization.
Templates Limited 25
Ai text usage 300 Words
Free Trial
Pro
$7/mo$8.90
200,000 words of AI text usage per month, expert content optimization, and personalization.
Templates Limited 50
Ai text usage 4000 Words
Support Limited
Money Back Guarantee
Diamond
$23/mo
Contact us For Custom Plans tailored to Your business
Templates Unlimited
Ai text usage Unlimited
Support Priority Support
Contact us for Custom Plan
Payments secured via Stripe.
Latest News
Automated QA Scoring
Call Center Speech Analytics
Real-Time Sentiment Analysis
DNCL Compliance Audit
100% Call Transcription
Agent Performance Tracking
Darija & Arabic NLP
BPO Quality Assurance
Next-Gen Speech Analytics
100% Coverage.
Compared to 2% with Manual QA Listening