Sovereign SaaS

Discover the Quality Assurance AI designed for BPOs

Switch to smarter QA monitoring of your calls

Automatically transcribe, analyze, and evaluate 100% of your customer interactions in real time.

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5.0

More than 1,000 business creators and entrepreneurs trust us.

About the company

At CoglyAI, we design bold, seamless, and highly business-oriented Speech Analytics and Quality Assurance interfaces. We believe in technology in motion: fast, flexible, and user-centric. Our goal is to empower contact centers and BPOs with ready-to-use, next-generation AI tools to instantly transform their audio streams into ROI, with no time wasted or integration complexity.

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SaaS brands launched

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Startup Projects

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AI - integrated tools

Speech Analytics

Quality Assurance

Call center

Sovereign AI

Call monitoring

CNDP Compliance

Advantages

Drive your quality, maximize your conversions

A Speech Analytics platform designed for demanding call centers and BPOs. Automate your evaluation grids and boost your agents' performance in record time.

Automated Quality Assurance

Analyze 100% of your audio streams instantly using AI. Generate objective scoring grids without wasting time on manual listening.

Automated Quality Assurance

Analyze 100% of your audio streams instantly using AI. Generate objective scoring grids without wasting time on manual listening.

Augmented Dual Listening

Instantly spot key moments, customer objections, and sales opportunities to coach your teams effectively.

CNDP Compliance & Security

A sovereign AI infrastructure that guarantees data anonymization and strictly complies with the GDPR and CNDP legal frameworks.

Conversion Rate Optimization

Transform your insights into ROI. Track your campaigns' key performance indicators (KPIs) to maximize sales and retention.

Conversion Rate Optimization

Transform your insights into ROI. Track your campaigns' key performance indicators (KPIs) to maximize sales and retention.

100% Sovereign AI

The CoglyAI architecture is based on a sovereign infrastructure: our AI models and Speech-to-Text (STT) tools are deployed on dedicated compute instances (GPUs) within Google Cloud, under our exclusive control. To guarantee total isolation, our transcription and analysis engines operate in a closed loop, without any connection to the public internet, preventing any leakage or external exploitation of your audio streams.

Features

The power of voice AI

Advanced analytics tools designed to evaluate your calls faster and upskill your agents, without any manual effort.

QA Assessment

100% automated grading rubrics

No more time-consuming sampling and listening. Our AI transcribes and analyzes 100% of your calls to pre-fill your quality scorecards with formidable accuracy.

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Semantic Analysis

Keyword and Emotion Detection

Instantly identify objections, silences, and customer satisfaction levels to precisely target your teams' coaching needs.

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Key Features

AI at the service of your agents' performance

A suite of automated tools to transcribe, evaluate, and optimize 100% of your customer interactions, with no manual effort.

Transcription & Semantic Analysis

Instantly convert voice to text with unmatched accuracy. Automatically identify keywords, customer sentiment, and recurring objections.

Transcription & Semantic Analysis

Instantly convert voice to text with unmatched accuracy. Automatically identify keywords, customer sentiment, and recurring objections.

Automated QA Evaluation Rubrics

Score 100% of calls instantly based on your own business criteria. Eliminate subjectivity and save valuable time.

Automated QA Evaluation Rubrics

Score 100% of calls instantly based on your own business criteria. Eliminate subjectivity and save valuable time.

Targeted Coaching for Call Center Agents

Identify each agent's specific gaps to create training sessions based on concrete and measurable data.

Targeted Coaching for Call Center Agents

Identify each agent's specific gaps to create training sessions based on concrete and measurable data.

Targeted Coaching for Call Center Agents

Identify each agent's specific gaps to create training sessions based on concrete and measurable data.

Sovereign AI & CNDP Compliance

Secure your confidential audio data. CoglyAI guarantees local processing compliant with GDPR and CNDP requirements in Morocco.

Sovereign AI & CNDP Compliance

Secure your confidential audio data. CoglyAI guarantees local processing compliant with GDPR and CNDP requirements in Morocco.

Optimization of Operational ROI

Reduce AHT, boost your sales conversion rates, and improve customer satisfaction (CSAT) from the very first weeks.

Optimization of Operational ROI

Reduce AHT, boost your sales conversion rates, and improve customer satisfaction (CSAT) from the very first weeks.

Deployment

A quick and simple setup

3 key steps to connect your audio streams and start optimizing your call processing performance.

Connect your feeds

Integrate CoglyAI with your telephony system (SaaS or On-Premise) in just a few clicks to securely import your recordings.

Configure your grids

Define your quality assurance (QA) criteria, keywords, and regulatory compliance goals tailored to your industry.

Drive performance

Get instant access to semantic analysis, automatic scoring, and coach your agents with highly targeted feedback.

Rates

Offers tailored to your call volume

Choose the ideal plan to automate your quality assurance, whether you are a growing contact center or a large multilingual organization.

Starter

490 MAD

/ month

For small teams and essential quality assurance

Start now

What is included:

2,500 min

~1 small flow (30 min/day · 3 workstations)

Automated QA score

AI Compliance & Checklist

Dashboard & auto reports

Integrations included

Growth

1,490 MAD

/ month

Ideal for growing customer relation centers

Start now

Save 20%

What is included:

10,000 min

~1 team of 5 to 7 agents

Advanced Analytics

Objection & sentiment detection

HubSpot CRM Integration

Priority support

SCALE

3,990 MAD

/ month

Maximum power for multi-site structures

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What is included:

30,000 min

~1 platform of 15 to 20 agents

All Growth features

Multi-team & multi-campaign labeling options

Advanced GDPR Compliance

Dedicated Customer Success

FAQs

Frequently Asked Questions

From setup to support, here are the answers you need to get started faster and with confidence.

Start

How does Cogly AI process and transcribe our audio calls?

Unlike other platforms that use third-party APIs (like OpenAI) and export your data abroad, Cogly AI has a sovereign, in-house Speech-to-Text (STT) pipeline. Your audio files are processed directly on our dedicated Google Cloud GPUs using highly optimized acoustic models (Faster-Whisper). This guarantees ultra-fast transcription speeds, enterprise-grade scalability, and total control over your processing queue.

Where is our data stored and are you GDPR compliant?

What happens if the internal GPU infrastructure is saturated?

How does CoglyAI analyze calls?

What types of teams or call configurations are supported?

What is the "Automated QA Score"?

How are the included minutes calculated?

What happens if I exceed my subscription limits?

Can I modify or cancel my subscription at any time?

How do you guarantee the security and confidentiality of our audio data?

What types of CRM integrations do you offer?

What is the difference between Priority Support and a dedicated Customer Success Manager?

FAQs

Frequently Asked Questions

From setup to support, here are the answers you need to get started faster and with confidence.

Start

How does Cogly AI process and transcribe our audio calls?

Where is our data stored and are you GDPR compliant?

What happens if the internal GPU infrastructure is saturated?

How does CoglyAI analyze calls?

What types of teams or call configurations are supported?

What is the "Automated QA Score"?

How are the included minutes calculated?

What happens if I exceed my subscription limits?

Can I modify or cancel my subscription at any time?

How do you guarantee the security and confidentiality of our audio data?

What types of CRM integrations do you offer?

What is the difference between Priority Support and a dedicated Customer Success Manager?

FAQs

Frequently Asked Questions

From setup to support, here are the answers you need to get started faster and with confidence.

Start

How does Cogly AI process and transcribe our audio calls?

Where is our data stored and are you GDPR compliant?

What happens if the internal GPU infrastructure is saturated?

How does CoglyAI analyze calls?

What types of teams or call configurations are supported?

What is the "Automated QA Score"?

How are the included minutes calculated?

What happens if I exceed my subscription limits?

Can I modify or cancel my subscription at any time?

How do you guarantee the security and confidentiality of our audio data?

What types of CRM integrations do you offer?

What is the difference between Priority Support and a dedicated Customer Success Manager?

Free your teams from manual listening tasks with AI

From evaluating QA scorecards to writing call summaries, automate time-consuming processes to enable your managers to focus on coaching agents.

Try CoglyAI

Free your teams from manual listening tasks with AI

From evaluating QA scorecards to writing call summaries, automate time-consuming processes to enable your managers to focus on coaching agents.

Try CoglyAI

Free your teams from manual listening tasks with AI

From evaluating QA scorecards to writing call summaries, automate time-consuming processes to enable your managers to focus on coaching agents.

Try CoglyAI