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Frequently Asked Questions
From setup to support, here are the answers you need to get started faster and with confidence.
How does Cogly AI process and transcribe our audio calls?
Unlike other platforms that use third-party APIs (like OpenAI) and export your data abroad, Cogly AI has a sovereign, in-house Speech-to-Text (STT) pipeline. Your audio files are processed directly on our dedicated Google Cloud GPUs using highly optimized acoustic models (Faster-Whisper). This guarantees ultra-fast transcription speeds, enterprise-grade scalability, and total control over your processing queue.
Where is our data stored and are you GDPR compliant?
What happens if the internal GPU infrastructure is saturated?
How does CoglyAI analyze calls?
What types of teams or call configurations are supported?
What is the "Automated QA Score"?
How are the included minutes calculated?
What happens if I exceed my subscription limits?
Can I modify or cancel my subscription at any time?
How do you guarantee the security and confidentiality of our audio data?
What types of CRM integrations do you offer?
What is the difference between Priority Support and a dedicated Customer Success Manager?
Frequently Asked Questions
From setup to support, here are the answers you need to get started faster and with confidence.
How does Cogly AI process and transcribe our audio calls?
Unlike other platforms that use third-party APIs (like OpenAI) and export your data abroad, Cogly AI has a sovereign, in-house Speech-to-Text (STT) pipeline. Your audio files are processed directly on our dedicated Google Cloud GPUs using highly optimized acoustic models (Faster-Whisper). This guarantees ultra-fast transcription speeds, enterprise-grade scalability, and total control over your processing queue.
Where is our data stored and are you GDPR compliant?
What happens if the internal GPU infrastructure is saturated?
How does CoglyAI analyze calls?
What types of teams or call configurations are supported?
What is the "Automated QA Score"?
How are the included minutes calculated?
What happens if I exceed my subscription limits?
Can I modify or cancel my subscription at any time?
How do you guarantee the security and confidentiality of our audio data?
What types of CRM integrations do you offer?
What is the difference between Priority Support and a dedicated Customer Success Manager?
Frequently Asked Questions
From setup to support, here are the answers you need to get started faster and with confidence.
How does Cogly AI process and transcribe our audio calls?
Unlike other platforms that use third-party APIs (like OpenAI) and export your data abroad, Cogly AI has a sovereign, in-house Speech-to-Text (STT) pipeline. Your audio files are processed directly on our dedicated Google Cloud GPUs using highly optimized acoustic models (Faster-Whisper). This guarantees ultra-fast transcription speeds, enterprise-grade scalability, and total control over your processing queue.
Where is our data stored and are you GDPR compliant?
What happens if the internal GPU infrastructure is saturated?
How does CoglyAI analyze calls?
What types of teams or call configurations are supported?
What is the "Automated QA Score"?
How are the included minutes calculated?
What happens if I exceed my subscription limits?
Can I modify or cancel my subscription at any time?
How do you guarantee the security and confidentiality of our audio data?
What types of CRM integrations do you offer?
What is the difference between Priority Support and a dedicated Customer Success Manager?
Free your teams from manual listening tasks with AI
From evaluating QA scorecards to writing call summaries, automate time-consuming processes to enable your managers to focus on coaching agents.
Free your teams from manual listening tasks with AI
From evaluating QA scorecards to writing call summaries, automate time-consuming processes to enable your managers to focus on coaching agents.
Free your teams from manual listening tasks with AI
From evaluating QA scorecards to writing call summaries, automate time-consuming processes to enable your managers to focus on coaching agents.