Privacy Policy

Here is the fully translated and adapted English version for CoglyAI.

This Privacy Policy incorporates the strict requirements of the GDPR and health/personal data protection, which are essential for a B2B call analytics solution handling audio streams and sensitive customer data.

Privacy Policy

Last updated: May 29, 2026

Welcome to CoglyAI ("we", "us", or "our"). The privacy and security of your data are at the heart of our priorities. This Privacy Policy explains how we collect, use, disclose, and protect your personal information as well as your customers' data when you visit our website [www.coglyai.com] (the "Site") and use our AI-powered call analytics platform (the "Services").

1. Data We Collect

As a provider of AI-driven call analytics solutions, we process two categories of information: Account Data (your information as an enterprise customer) and Platform Data (the audio and text streams you submit for analysis).

• Personal Account Information: Name, professional email address, phone number, job title, and billing information provided during your registration or contact requests.

• Platform Call Data: Audio recordings, metadata (call duration, timestamp, agent IDs), and text transcriptions generated through our Services.

• Usage Data: IP address, browser type, device identifiers, pages visited, and performance metrics related to your interaction with our platform.

• Cookies and Trackers: We use essential and analytical cookies to secure user sessions and analyze Site performance.

2. How We Use Your Information

We use the collected data strictly to provide our AI services and ensure operational excellence:

• Service Provision: Processing, transcribing, and analyzing call data to generate quality assurance (QA) scores and business insights.

• Platform Maintenance: Operating, securing, and improving the features of CoglyAI.

• Customer Support: Responding to assistance requests, resolving technical incidents, and managing customer accounts.

• Security and Compliance: Preventing unauthorized access, fighting fraud, and complying with telecommunications and data protection regulations.

⚠️ Important Note on AI Training: CoglyAI does not use your confidential call recordings or customer transcriptions to train its public or shared AI models without your explicit corporate consent.

3. Sharing and Disclosing Your Information

We do not sell, rent, or trade any of your personal or platform data. We share your information only under the following strict conditions:

• Trusted Subprocessors: Third-party cloud infrastructure providers (e.g., highly secure hosting services) acting solely as subprocessors, bound by strict confidentiality agreements.

• Legal Obligations: If required by law, a court decision, or government regulation, or to protect the rights, property, and safety of CoglyAI and its users.

• Data Localization: For our European customers, all data is processed and stored on secure servers located within the European Economic Area (EEA) in compliance with the GDPR.

4. Data Security and Retention

We implement enterprise-grade technical and organizational measures to protect your highly sensitive voice and text data:

• Encryption: Data is encrypted in transit (via TLS 1.3) and at rest (via AES-256 encryption).

• Access Control: Strict role-based access controls (RBAC) ensure that only authorized personnel can access the platform.

• Retention Period: We retain platform call data only for the duration specified in your active subscription agreement or until you request its deletion. Account information is retained for as long as necessary to comply with our commercial and legal obligations.

5. Cookies and Trackers

We use cookies to maintain your authenticated sessions on your dashboard and to understand Site traffic. You can manage or disable cookies in your browser settings, although some platform features may require essential cookies to function properly.

6. Your Rights (GDPR Compliance)

In accordance with the GDPR and applicable regulations, you and your end-users have the following rights:

• Right of Access and Export: Request a copy of the personal data we hold about you.

• Right to Rectification and Erasure: Update incorrect details or request the permanent deletion of your data.

• Right to Restriction of Processing: Restrict how we process your data under specific conditions.

• Right to Data Portability: Request the transfer of your data to another service provider.

To exercise any of these rights, you can contact our data protection team at the email address below.

7. Third-Party Links

Our Site may contain links to integration partners or external resources. We do not control and are not responsible for the privacy policies or operational practices of these third-party platforms.

8. Changes to This Policy

We may modify this Privacy Policy periodically to reflect technological or regulatory developments. Any modifications will be published directly on this page with a revised "Last updated" date.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Officer (DPO) at the following address:

📧 privacy@coglyai.com